Hi Sean, I don’t usually write after sales emails but in your case I need to. You and Climat have restored my faith in exceptional service. From meeting you Sean I knew I would be looked after and that Climat was an honest company. The day of installation was amazing from Matt the installer who was polite and nothing was too much trouble to your great sparkies. Please pass this on to them and to your management team from one very happy customer. I have already told all my friends and family who will be using Climat from now on. Thank you
Hi Wayne, Thanks for the follow up I already told you that a big factor in choosing Climat was the professional service provided by yourself. You will be happy to know that that professionalism does not end when you pass the baton to the next team. The team that came to my property where a well-rehearsed and well-oiled machine. From delivery of the system, Installation, electricians, refrigeration and removal of old equipment. Each person above came to me and explained what role they would be taking and made a point of debriefing me before they left the job and taking the time to answer any questions that I may have. I think the lads should be commended. Don't know the names but: - Installation talk me through the whole process and spend extra care with the placement of the ceiling vents making sure that they covered any evidence of the old vents. - Refrigeration was the last to leave but walked me through the control panel one more time and really took the time to make sure that all my questions had been answered and I had no concerns. - Electrician went above and beyond! He had a few concerns with the state of the wiring in the old air con circuit breaker so he took the time to take a good look at the rest of the wiring in the whole sub board ensuring that my family were not at risk. I haven't really had a chance to crank up the system yet but all seems good. I have already recommended you to my neighbour and will continue to recommend Climat to friends and colleagues Thank you and kind regards,
Enclosed please find cheque for $7,959.00, being balance owing for installation of Daikin FDY100LUV-1PH.
We also want you to know how impressed we were by all the tradesmen, from Matthew and his young assistant who installed the ducting etc, to the father and son who disconnected the split system and connected the new outdoor unit, to the electrician Paul (from P B Power & Electrical) and his assistant - they were all extremely courteous and professional. (I hope I have not left out anyone!)
We were also very impressed with your service and for coming back to see us so soon and taking the time to redo the quote. We have already handed your name to one of Gill's friends.
There’s a lot to consider when it comes to choosing the right system for your home and lifestyle. Climat is one of Australia’s longest established suppliers of home heating, cooling and solar energy systems with over 40 years’ experience in customers service.
Climat carry a selection of Australian leading brands with proven quality you can rely on. We are also one of Australia’s biggest Daikin dealers, the market leading brand known for the latest technology, efficiency and reliability. We understand that every system must be carefully designed to be effective, cost efficient to run, simple to use, and looks great in the home…ensuring you get the perfect system for your lifestyle.