Hi Tilden,
The manner in which you presented the costing and running through the benefits of the ducted reverse cycle air conditioning was extremely professional! We didn't run and compare you with other companies as we knew the budget we had to work within and because of your genuine and helpful manner this stopped the bartering between others..

Upon the installation we had trouble on where to locate the base unit as you know (and as the costing was worked around the location of this), we were more than relieved to find that this change did not cost us any further dollars and we were still able to come in on the quoted price!

Thanks once again for your helpfulness and professionalism.

Regards,

Dear Wayne,
Enclosed please find cheque for $7,959.00, being balance owing for installation of Daikin FDY100LUV-1PH.

We also want you to know how impressed we were by all the tradesmen, from Matthew and his young assistant who installed the ducting etc, to the father and son who disconnected the split system and connected the new outdoor unit, to the electrician Paul (from P B Power & Electrical) and his assistant - they were all extremely courteous and professional. (I hope I have not left out anyone!)

We were also very impressed with your service and for coming back to see us so soon and taking the time to redo the quote. We have already handed your name to one of Gill's friends.

Thank you,

Hi Tilden,
Just to convey our thanks to you Steve, and all involved in replacing our lightning struck AIR-CON. at such short notice.

Your efforts were greatly appreciated ( espec. my wife Anna, who hates, and suffers greatly in the heat )

Kind regards,