Climat : Air Conditioning Cooling & Heating

Dear Wayne I have just paid you the amount of $13194 following installation of our wonderful new Daikin system. This has come from a nab account but given I have only just done it, I am not sure if you will see it in your account tomorrow morning or not. Please let me know if you haven't seen it by Saturday! I put the reference 'Paige Cross Broadview Dakin' on the transfer. I want to let you know how great your tradies were today. From the moment they arrived until they left, they were courteous and respectful in my house and towards the 2 kids (Nigel was at work). They are all obviously experts in their field and were very complimentary to yourself as well. Could you please pass on my thanks to them again. Further to this, I wanted to thank you for being a pleasure to deal with. I was apprehensive when I submitted the online quote, having had a difficult experience with a competitor. I need not have worried following your prompt call 30 minutes after my form was submitted, to you coming to our house and providing your expert advice. Thank you, it has been noted and appreciated. Nigel & I both work in the customer service industry and we appreciate people who are committed to customer service excellence. On a slightly different note, I think I have made a mistake in not getting a new fa outlet for Amelia's room. I think we would benefit from having the outlet where we can move the individual flaps down. I will ring you in the morning on Friday to discuss further. Nigel and I will not hesitate to refer our friends and family to you directly in the future. And we will undertake our maintenance program with yourself as well. Thanks again,

Hi Tilden,
The manner in which you presented the costing and running through the benefits of the ducted reverse cycle air conditioning was extremely professional! We didn't run and compare you with other companies as we knew the budget we had to work within and because of your genuine and helpful manner this stopped the bartering between others..

Upon the installation we had trouble on where to locate the base unit as you know (and as the costing was worked around the location of this), we were more than relieved to find that this change did not cost us any further dollars and we were still able to come in on the quoted price!

Thanks once again for your helpfulness and professionalism.

Regards,

Hi Sean, I don’t usually write after sales emails but in your case I need to. You and Climat have restored my faith in exceptional service. From meeting you Sean I knew I would be looked after and that Climat was an honest company. The day of installation was amazing from Matt the installer who was polite and nothing was too much trouble to your great sparkies. Please pass this on to them and to your management team from one very happy customer. I have already told all my friends and family who will be using Climat from now on.   Thank you