Give credit where credit is due is my motto and it is with pleasure I write to let you know how impressed my daughter and I were with contractor Sam who came to repair a small problem with our new air-conditioning unit. He was friendly and informative, putting us at ease, and very responsive to our queries. He has a great customer service manner and we just wanted to let you know that we were very pleased with all of Sam's great work and detail. Well done Sam and thank you!
I have been meaning to contact you since the completion of the installation to say thank you. Over the years we have had dealings with many different workmen, trades, and businesses for a range of maintenance reasons. We have experienced the worst, the average, and very rarely the best of service and professionalism. Despite the extremely minor ‘teething’ issues during installation, Climat would have to rank as one of the best and most professional services that we have engaged in my 10 years here at the Co-op. All the Tenants have had only good things to say about your installation team and commented how quickly and smoothly they conducted the installation. Not to mention the install team were described as ‘polite, friendly, tidy, and efficient’. Any minor issues that were encountered were quickly and efficiently resolved with the minimum of fuss. Sometimes in this modern world we go to great pains to complain about things, but rarely compliment when it is deserved, so once again to yourself and your team thank you!
I will be sure to recommend your services to anyone requiring air-conditioning without reservation!
I don’t usually write after sales emails but in your case I need to. You and Climat have restored my faith in exceptional service.
From meeting you Sean I knew I would be looked after and that Climat was an honest company.
The day of installation was amazing from Matt the installer who was polite and nothing was too much trouble to your great sparkies.
Please pass this on to them and to your management team from one very happy customer.
I have already told all my friends and family who will be using Climat from now on.
Dear Chris and all concerned,
Tony and I want to thank you all so much for the terrific job that you did when installing the ducted air conditioning unit at the above address. We were impressed with you and your crew's professionalism on what was an extremely hot day with difficult conditions. We could not be happier and will certainly be recommending your company in the future.
Anne and Tony B
Thanks for the follow up
I already told you that a big factor in choosing Climat was the professional service provided by yourself. You will be happy to know that that professionalism does not end when you pass the baton to the next team.
The team that came to my property where a well-rehearsed and well-oiled machine. From delivery of the system, Installation, electricians, refrigeration and removal of old equipment.
Each person above came to me and explained what role they would be taking and made a point of debriefing me before they left the job and taking the time to answer any questions that I may have.
I think the lads should be commended. Don't know the names but:
- Installation talk me through the whole process and spend extra care with the placement of the ceiling vents making sure that they covered any evidence of the old vents.
- Refrigeration was the last to leave but walked me through the control panel one more time and really took the time to make sure that all my questions had been answered and I had no concerns.
- Electrician went above and beyond! He had a few concerns with the state of the wiring in the old air con circuit breaker so he took the time to take a good look at the rest of the wiring in the whole sub board ensuring that my family were not at risk.
I haven't really had a chance to crank up the system yet but all seems good. I have already recommended you to my neighbour and will continue to recommend Climat to friends and colleagues
Thank you and kind regards,
Hearty thanks for reaching great heights(!!) of meeting the challenges of the install at Lisburne Ave. Firstly, your staff are tremendous. Quiet, assured, well-mannered and non-intrusive. AND they clean up after themselves. All valued qualities.
And particularly impressive was the intelligent way you personally handled the greater issues of our particular install. You should all be very proud of yourselves.
We're really pleased to have chosen Climat St Marys because from the very beginning it has, from our perspective ( not yours, undoubedtly!), been a very smooth addition to our lifestyle.
Also enjoyed our chats, and so please pass on to your team our gratitude for their positive work ethics.
And the all-important money will go into your account today.
Thanks and with appreciation
Ann and Ryszard
I managed to get home just in time to catch the guys finishing the installation,
I would just like to say how pleased I am with the way everyone has kept the place clean & tidy, the job is very professional & all the guys were very polite & friendly, it's been a really good experience going with your company,
Please pass this onto your guys, Thanks again for everything.
Hi Matt, just a quick email to let you know that the installation of our ducted air conditioning went ahead really successfully today and both Greg and I are very happy with the result! All the guys involved with the installation were very hard working and we were so impressed with their speed, efficiency and willingness to answer lots of my questions! We couldn't believe there had been so many blokes working here so busily and no mess at all to clean up when they left! Also, we were particularly amazed that such a lot was achieved in such a short time, which speaks volumes for your group's teamwork and expertise. Please pass on our appreciation to all the teams, especially the four guys who installed all the ducting and units, Alex the electrician and his assistant and Adam the refrigerator mechanic and his assistants Jason and Jimmy (may not be his correct name!).
We're so pleased we went ahead and had the Daikin system installed and thank you very much for your advice, design and recommendation on that score too.
We'll definitely be recommending Climat in the future to our friends and relatives interested in installing air conditioning.
Many thanks again,
Lyn and Greg; Montacute
I would like to convey our Thanks for the excellent service provided by your team at Climat.
Initially we had Matt arrive at our holiday house in Aldinga Beach armed with knowledge and professionalism of manner. He did not just quote on putting in an air conditioner he looked at options and advised me (Deb) quite clearly how the air conditioner would impact particularly in the summer which was our priority of use.
It was refreshing to have a quote given to me (a female with little electronic/mechanic knowledge) in a precise, easy to understand process which I could then convey to my husband.
During the time of quotation, consideration and installation Matt was there in the background advising and always with a helpful, positive attitude.
Then the team of guys came out and as we noted - "They came, they saw, they conquered!"
With seamless effort on a job that we all knew would be a tricky one there was not one murmur of complaint. They found ways of making the location of the air conditioner as if it had always been there. They were polite and just got on with the job with NO inconvenience to us and when they left not a speck of dirt and it was as if the air conditioner had magically appeared on our wall.
Yes, we are definitely very happy with the service and installation of the air conditioner provided by Climat and would like you to 'again' pass on our genuine Thanks to Matt and your installation team. They are a credit to Climat.
Deborah and Steven
Good Afternoon Chris,
Please thank your team for a really professional job at our home last Thursday.
The manner in which you presented the costing and running through the benefits of the ducted reverse cycle air conditioning was extremely professional! We didn't run and compare you with other companies as we knew the budget we had to work within and because of your genuine and helpful manner this stopped the bartering between others..
Upon the installation we had trouble on where to locate the base unit as you know (and as the costing was worked around the location of this), we were more than relieved to find that this change did not cost us any further dollars and we were still able to come in on the quoted price!
Thanks once again for your helpfulness and professionalism.
Brad & Meredith
Just to convey our thanks to you Steve, and all involved in replacing our lightning struck AIR-CON. at such short notice.
Your efforts were greatly appreciated ( espec. my wife Anna, who hates, and suffers greatly in the heat )
I emailed Climat yesterday and left any time call back as I knew it would be busy with the heat. Within an hour or so I had a call back, as I gave my story the lovely person on the other end, had it all sorted and arranged to see me at 10am this morning. On time and one of the nicest people I have met made it very easy and explained every thing very well. By this after noon I had two quotes so I can pick which suits us. All I can say don't let this person get away job well done. Thank you Jane Gorden from Allenby Gardens you will hear from us soon.
We recently had Climat Air quote on and install ducted air conditioning. I/we would like to give you some customer feedback. My mother and I had several companies come and advise and quote for us. Needless to say everyone had different ideas and by the end of it I was so confused I was going to forget about the whole thing. Enter your representative Scott, he was so kind and patient. He was only too happy to explain everything in laymans terms to us. And was more than willing to answer all the questions we threw at him, some of the answers required more questions. This did not phase him at all he just kept on explaining it all to us. He then had questions of his own to work out and to take into account the dynamics of our household which are definitely not the norm. Scott's consideration for our situation and his intensity to make sure we would be happy with the final result stole the show from
Please pass on our gratitude to him for all the work he put in. We are extremely happy with the final result and believe it was due entirely to him and his team.
Happy happy clients
Felicity & Barabara
Enclosed please find cheque for $7,959.00, being balance owing for installation of Daikin FDY100LUV-1PH.
We also want you to know how impressed we were by all the tradesmen, from Matthew and his young assistant who installed the ducting etc, to the father and son who disconnected the split system and connected the new outdoor unit, to the electrician Paul (from P B Power & Electrical) and his assistant - they were all extremely courteous and professional. (I hope I have not left out anyone!)
We were also very impressed with your service and for coming back to see us so soon and taking the time to redo the quote. We have already handed your name to one of Gill's friends.
Thank you for the outstanding level of service that you provided. I was impressed by your helpful and professional manner, both when you visited to give a quotation and when I rang to ask questions.
I am grateful that you organised my installation to be carried out before my return to work. The workmen who installed the system were pleasant and super efficient - they completed the job so quickly!
I am happy with my new ducted system. I will certainly recumbent your company, and your excellent level of service, Wayne, to my friends and colleagues. You are certainly an asset to your company.
Good morning, I'd like to take the opportunity to thank you for your excellent service and follow up with the installation of the air condition unit at my property. I also like to thank you for your patience and understanding over the last couple of months when I was going through some difficult time with my health.
Thanks a lot.
We are writing to thank you for your effort in arranging the recent delivery and installation of the Mitsubishi ducted air conditioning in our home. The service provided was excellent.
Your professional and patient manner was much appreciated by ourselves.
To the manager,
Please find enclosed payment in full for the Airconditioner installed last week. I would like to advise you how happy we are with the service I received from your salesman Tony Rossi.
We received a number of quotes from other companies, but Tony was the only one who showed a lot of professionalism and care in our project. He was very friendly, helpful and listened to what we required, he didn't try to sell us something we didn't want, unlike other companies we dealt with.
Please let him know how happy we are.
We also found your installation team to be very neat and tidy as well.
I would like to thank you for recommending Climat Air Control for our air conditioning needs for our new home to be built...
We would like to advise you how happy we're with with the assistance provided to us by Tony Rossi at Climat Air Control. We found him to be a very polite and helpful with our queries. After being offered another air conditioning product by ..., we found that the product offered to us from Climat Air Control was more suited to our needs of efficiency, reliability and low noise.
We would definitely recommend all our friends and family to ... and Climat Air Control.
I would like to say thank you for the assistance we received from Tony Rossi.
We are very happy with the service and professional manner in which Tony conducted himself in our home.
He was very friendly and helpful and he made the job of buying airconditioning fun.
I look forward to recommending my friends to come and see your company if they require any airconditioning.
Just a quick email to thank you (& the Climat staff) for their time and effort putting in our Ducted Gas Heating System. The system is working really well, and is certainly making our house a lot warmer at this time of the year!
From getting the connection & rebate sorted with Natural Gas and getting the system connected as quickly as possible - particularly at such a cold & busy time of the year - it was all very professionally done.
Thanks again, and I'd be more than comfortable recommending friends to look at getting their ducted heating through Climat.
I refer to the Solar Energy unit your company recently installed at my home.
Following my initial enquiry to you re the above I am pleased to say that my choice to use your product and services has proven to be all that I expected.
It was apparent to me that the personal attention to details of my enquiry and the prompt attention to general aspects and my questions was a normal practice of your company, a point that I consider is lacking in many other areas of business nowadays.
I am confident that the design details of your product and the engineered structural nature of the panels and other items installed will server well as indicated within our listed warrantee.
I consider the installation team, was decisive and efficient in all the matters involved in the actual installation, as well as portraying a happy and enjoyable manner in their work environment.
I will be pleased to recommend your company and product to those that I meet with.
Thanks for having the work done today to replace our air cond unit.
As hoped, the new unit cannot be seen from the street! When we got back there we were Very Pleased with the look.
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